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Refund policy

 

Return Policy  

Items are processed within 3-5 business days, after leaving warehouse.

Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to the store.  Store credit will be given for the purchase prices of all eligible returned merchandise. Store credit may be used to purchase the same item in a different size or a completely different item. We do not issue refunds or process exchanges. Store credit never expires.

  • Merchandise may be returned (unworn, unwashed, unmarked, odor and pet hair free, make free) within 7 days of delivery confirmation for STORE CREDIT.  
  • Any Horse Tack  & Dog Tack must be unworn, unwashed, unmarked, odor and pet hair free within 7 days of delivery confirmation for Store Credit.
  • Store Refunds are determined and given if item was incorrect, or at fault of The Saucy Cowgirl.
  • Original shipping fee’s are non-refundable and return shipping is responsible of the customer.
  • All Sale Items items are final.
  • You will receive STORE CREDIT for your returned item(s) once they are received.  Please allow 3-5 business days to process. 
  • The discount code you will get, can NOT be used with other discount codes (only one works at a time). 
  • Damaged, defective or incorrect items, please let us know within five days of delivery. 

* All clearance items or discounted items are considered FINAL SALE and will not be covered under the return policy. 


Return To

The Saucy Cowgirl Co

889 21 1/2 RD

Grand Junction Co 81505

 


Defective or Damaged Merchandise

Please inspect your item immediately upon receiving. If you believe it has a defect or damage, you MUST contact within 24 hours of receipt. 

Defective/DAMAGED ITEMS PROCESS:

  • Use your smartphone to take pictures of the defective or damaged area and email the images to thesaucycowgirl@gmail.com including the tag in the image showing it is still attached.
  • Indicate "Defective" or "Damaged" in the subject line.
  • Include the first and last name on your The Saucy Cowgirl account, order #, and product code/name of the item.

You will receive a response from our customer service support team within 48 hours.

CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.

RETURN PROCESS

  • Returns must be post marked within 15 (fifteen) days of the date you receive your shipment.
  • Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice included. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
  • Store credit is issued on the date we receive your returned item(s) from you. You are notified via email that store credit has been issued, along with instructions on how to redeem it. 

Due to order volume & the high risk of sellouts we ARE NOT ABLE TO process exchanges on all orders.  We will try our best.